Refund Policy and Discount of Cosmic Delivery

Promotional Discount Policy
In certain situations Cosmic Delivery will offer promotional discounts to our customers. In order to receive a promotional discount, the discount must be added to the customer's cart before checking out. Any discounts not included in the cart or order summary will not be honored. Only one discount may be used per order.

Quality Discount Policy
For the safety of our drivers, Cosmic Delivery does not offer any discounts due to quality of service or quality of product delivered. All complaints about the quality of our service or delivered product should be made through our customer service team by contacting (706)-521-3664. Refunds or credits on future orders may be offered instead of a pre-payment discount.

Cash Refunds
For any refund granted to a customer that paid with cash, the customer will have the option to be paid through a Cosmic Delivery credit or a mailed check. Delivery of cash refunds is not offered.

Card Refunds
For any refund granted to a customer that paid with a credit or debit card, the customer will have the option to be paid through a Cosmic Delivery credit or by returning funds to the card used to pay for the order. Cash or check refunds will not be offered for customers that paid with a card.

Refunds for Accounts in Good Standing



Refunds for Accounts in Bad Standing

Proper Method of Requesting a Refund
All refunds must be requested by calling or texting us at 706-521-3664 or e-mailing us at contact@ordercosmic.com. Any attempt to gain a refund through a charge-back will be disputed and will lead to an inactivation of the customer's account until the disputed funds are paid to Cosmic Delivery.

Right to Refuse a Refund
Cosmic Delivery maintains the right to refuse a refund for any reason without specifying the reason for refusal of refund to the customer.