Refund Policy and Discount of Cosmic Delivery

Last Updated: May 10, 2019

Promotional Discount Policy
In certain situations Cosmic Delivery will offer promotional discounts to our customers. In order to receive a promotional discount, the discount must be added to the customer's cart before checking out. Any discounts not included in the cart or order summary will not be honored. Only one discount may be used per order.

Discounts at the Door
For the safety of our drivers, Cosmic Delivery does not allow our drivers to offer any discounts due to quality of service or quality of product delivered at the door. All complaints about the quality of our service or delivered product should be made through our customer service team by contacting (706) 521-3664.

Cash Refunds
For any refund granted to a customer that paid with cash, the customer will have the option to be paid through a Cosmic Delivery credit or a mailed check. Delivery of cash refunds is not offered.

Card Refunds
For any refund granted to a customer that paid with a credit or debit card, the customer will have the option to be paid through a Cosmic Delivery credit or by returning funds to the card used to pay for the order. Cash or check refunds will not be offered for customers that paid with a card.

Refunds for Accounts in "Good" Standing

• Refunds for accounts in good standing will be offered for any reason that leaves the customer unsatisfied with their order.
• In order to receive a refund all details about the issue with the order must be provided to a customer service representative.
• A refund must be requested within two hours of the customer receiving their order. Cosmic Delivery has the right to refuse a refund if it's requested more than 2 hours after the order has been delivered.
• The customer may not throw away or eat any of the food on their order before requesting a refund. In certain instances Cosmic Delivery may request for the original food to be picked up before offering a refund, and has the reject to refuse a refund if the original order is not available.
• Additional information may be requested in order to verify the reason for the refund. This information may include but is not limited to: descriptions of incorrect or missing items, photos of incorrect items, or physical evidence (a driver may be sent to pick up refunded items if physical evidence is required)
• The refunded total will only amount to the specific items that are missing or incorrect. Full refunds will not be provided unless the full order is incorrect.
• Cosmic Delivery may reject a refund request if it is determined to be fraudulent or inaccurate.

Refunds for Accounts in "No Refunds" Standing

• Refunds will not be offered to accounts "No Refunds" Standing
• Customers will be notified of their "No Refunds" Standing status before placing an order.
• Any accounts placed in the "No Refunds" category will be due to fraudulent activity or excessive refund requests.

Proper Method of Requesting a Refund
All refunds must be requested by calling or texting us at (706) 521-3664 or e-mailing us at [email protected]. Any attempt to gain a refund through a charge-back will be disputed and will lead to an inactivation of the customer's account until the disputed funds are paid to Cosmic Delivery.

Right to Refuse a Refund
Cosmic Delivery maintains the right to refuse a refund for any reason without specifying the reason for refusal of refund to the customer.